Original Spare‑Parts & Repair Hub

At Klarstein we design our appliances for a long, useful life. EU Ecodesign regulations require us – and every other brand – to keep essential spare parts available for at least seven to ten years after a product series leaves the market.

This page brings all of that support together in one place for the categories you use most: refrigerators, freezers, mini‑/wine/beverage coolers, washing machines, tumble dryers and even vacuum cleaners.

Here’s what you can expect:

Clear lists of parts – separated into items you can fit yourself (door gaskets, filters, racks …) and those that must be installed by a qualified technician (motors, pumps, electronic boards, sensors …).
Straight‑forward ordering – end‑user parts can be bought directly through our Customer‑Service shop, while professional‑only parts are supplied via our authorised distribution partner ASWO or the Klarstein Service Portal.
Guaranteed lead‑times – every part we list is shipped within 15 working days of order confirmation, anywhere in the EU.
Do‑it‑yourself guidance - step‑by‑step videos and PDFs show you how to replace the user‑serviceable parts safely, using ordinary household tools.
Professional documentation – registered repairers get instant access (after a quick competence check) to service manuals, exploded views, wiring diagrams and diagnostic software.
Transparent prices and warranty – indicative pre‑tax prices are published up front, and all Klarstein products carry a minimum two‑year guarantee alongside your statutory rights.

Whether you are a home user replacing a simple seal or a service engineer booking multiple components through ASWO, this hub is your one‑stop gateway to keeping Klarstein appliances running efficiently for years to come.

How to find my Product Number (SKU)

You’ll need the 8‑digit SKU (it always begins with 100xxxxx) when you search or order spare parts.

1. Check the rating label on the appliance

Look underneath the base, behind the door, or on the rear panel – depending on the product type.
The label is usually silver‑coloured and headed “Klarstein”.
Find the line that starts with 100 followed by five more digits (e.g. 10012345).
Tip: the SKU may also appear next to the wording “Model / Mod.” or “SKU”.

2. Look at the original packaging

One side of the box carries a QR code.
Scan the QR code with your phone to display the SKU, or simply read the first eight digits printed below it – they will start with 100.

3. Immer noch unsicher?

Contact Klarstein Customer Service with a photo of the rating label, your order number or packaging and we’ll confirm the SKU for you.

Label 1

Label 2

Spare Parts Availability at a Glance

Product category	End‑user spare parts (availability¹)	Professional‑only spare parts (availability¹)	Delivery time	Part List
Refrigerators / Freezers / Mini‑, Wine‑ & Beverage‑Coolers (Reg. EU 2019/2019)	Door handles, hinges; trays & baskets — 7 yrs Door gaskets — 10 yrs	Thermostats, temperature sensors, PCBs, light sources — 7 yrs	15 working days	LINK TO PDF WITH MATRIX Including pricing
Washing Machines (Reg. EU 2019/2023)	Door, hinge & seals; other seals; door‑lock assembly; detergent drawer & other plastic peripherals — 10 yrs	Motor & brushes, drive, pumps, dampers & springs, drum/bearings, heaters/heat pump, all hoses/valves/filters, PCBs, displays, pressure switches, thermostats & sensors, software/firmware — 10 yrs	15 working days	LINK TO PDF WITH MATRIX Including pricing
Tumble Dryers (Reg. EU 2023/2533 – applies from 01 Jul 2025)	Doors, door seals/handles/locks/hinges; lint & air filters; condensate tank; plastic peripherals — 10 yrs	Gaskets & seals; knobs & switches; condensate pump; motor & brushes; drive, fan & wheels; drum & bearings; hoses/valves/filters; cables & plugs; PCBs & displays; thermostats & sensors; software/firmware; shock absorbers & springs; heaters/heating elements; fuses; tension pulley; support roller; pressure switches — 10 yrs	15 working days	LINK TO PDF WITH MATRIX Including pricing

¹ Counting begins when the last unit of the model is placed on the EU market (Regulations 2019/2019 Art. 3, 2019/2023 Annex II §8 (1), 2023/2533 Annex II §5(1)(b)&(d)).

How to Order

End User Spare Parts

For odering End User spare parts you can use any of the bellow easy options:

Option 1: Part-number search

Open the PDF list linked in the table above and note the spare-part number that matches your model.
Enter that number in the search bar on the Klarstein Webshop.
Add the part to your basket and check out – done.

Option 2: Product-page shortcut

Search for your main appliance on the webshop.
Scroll down the page: every compatible spare part is listed directly beneath the product description.
Click the part you need and purchase it immediately.

Option 3: Personal assistance

If you’re unsure which item to choose, contact Klarstein Customer Service via chat, phone or e-mail. https://www.klarstein.co.uk/Help/
Our team will identify the correct part, place the order for you and send a payment link (when applicable).

Whichever route you choose, all in-stock parts ship within 15 working days of order confirmation.

Professional Spare Parts

Certain components – motors, pumps, electronic control boards, sensors, refrigerant parts, heating elements, etc. – are classed by EU Ecodesign law as “professional-only” (Reg. 2019/2019 Annex II §3 (a)(1); Reg. 2019/2023 Annex II §8 (3)(a); Reg. 2023/2533 Annex II §5 (3)(a)).

Because they carry high-voltage, pressurised, or water-tight circuits and require software calibration, they may legally be sold only to authorised, technically competent repairers.

This protects:

User safety – preventing electric-shock, fire, flood or refrigerant hazards caused by incorrect fitting.
Appliance efficiency & warranty – ensuring the product keeps its certified energy rating and that liability insurance remains valid.
Environmental compliance – guaranteeing that critical parts (refrigerant systems, electronics, heating elements) are disposed of or recycled correctly.

All professional‑only parts are supplied via ASWO, our official partner.

1. If already ASWO customer, simply login, search for the main SKU or Sparepart number and place your order

2. If not yet a ASWO customer, please register on ASWO webpage and follow the registration steps.

Upload proof of technical competence & liability insurance (Reg. 2019/2023 Annex II §8(3)(a), Reg. 2023/2533 Annex II §5(3)(a)) EUR-LexEUR-Lex
Approval in 5 working days → Pro Portal ID issued
Order via ASWO

Repair manuals, exploded-view diagrams & diagnostics

All technical documentation required by EU Ecodesign regulations—repair instructions, exploded-view drawings, wiring diagrams, test values, firmware tools and error-code lists, is available through two secure channels:

ASWO Trade Portal	Authorised professionals who already have an ASWO account	1. Log in at shop.aswo.com → 2. Search by Klarstein SKU or spare-part number → 3. Click the “Documents” tab next to the part listing to download PDFs and software bundles.
Klarstein Customer Service	Independent technicians without ASWO access, or customers needing end-user guides	1. Contact us via chat, phone or e-mail and quote the appliance SKU → 2. For professionals, we verify your Pro ID → 3. We e-mail the relevant manuals and diagrams, or provide a direct download link.

Note: Detailed service documentation is shared only with validated professionals, as required by EU law, while end-user guides (e.g. filter-cleaning or gasket-replacement PDFs) remain freely downloadable for everyone.

Indicative Pre‑tax Prices

EU Regulation 2023/2533 requires that the indicative pre‑tax price of each tumble‑dryer spare part is published online (Annex II §5(1)(f)). We apply the same transparency to all categories. See price list on the supplied matrix PDF on point 2. (updated quarterly).

Minimum Guarantee Period

Unless national law grants longer rights, Klarstein provides a 2‑year legal warranty on all appliances. This does not limit your statutory rights.

Declarations & Conformity documentation

The full text of the Declaration of Conformity (DoC) & Statement of Compliance (SoC) are available at the following internet address: https://use.berlin/