This was supposed to be brand new, but it arrived with obvious and serious damage from someone else having put it up then sending it back. One post and two horizontal bars were from a different product, and don't fit. At least 14 other parts were damaged, modified, or rusty. Customer services said we could return it for a replacement, but have so far made it impossible for us to do this... they have said three times that they are sending a returns label and instructions but this has not happened. It seems that they are being deliberately difficult and after contacting them by phone three times now we are still unable to get it collected. Really disappointed with this company and will not be using them again.

Very pleased with the quality, appearance & functionality of this product. A valuable & much appreciated enhancement to our garden patio.
However the drawstring slider mechanism always gets stuck & requires manual pushing back & forth. But it’s not a dealbreaker. Just a niggle. The manufacturer should also consider including restraining straps at each end for the roller bars which will cause annoying noise levels during windy conditions whilst the roof covering is fully retracted.