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For understanding:

The SIRET number is the one that is recorded in the company registration.

Here our information:

CHAL-TEC GmbH, Wallstr. 16, D-10179 Berlin
Commercial Register: HRB 98898 Registration Office: Amtsgericht Berlin Charlottenburg,
CIF: DE 814529349, WEEE Number: DE 46906833
Manager: Peter Chaljawski, Henrik Haenecke

If you have any questions about one of our branded store accounts or want to change any information in it, just contact our customer service. It will be able to help you quickly and easily.

Are you sure you want to deactivate or even delete your customer data? Then simply contact our customer service.

At this time, we are not able to offer on-site installation or repair services - but we are working on it. If you have any questions, please contact our customer service.

No, we do not offer gift boxes yet. Our items are shipped in a brown sturdy cardboard box.

We currently only sell our items within Europe. Since we do not export our items outside of Europe, we are not allowed to ship an EORI code, but are happy to assist you with any questions or comments you may have with our customer service.

You are welcome to place orders on our website or via contacting our customer service.

Currently we are not able to offer product reservations, but we are working on it.

If your order has been canceled, it may be because there was no shipping carrier available at the time of your order or your product was out of stock. We are sorry for this! Our goal is to avoid delivery delays and to increase your planning reliability. Therefore, the refund of your purchase amount is already on its way to you.

In line with the UK Product Security and Telecommunications Infrastructure (PSTI) Act and the (forthcoming) EU Cyber Resilience Act (CRA), we provide a clear process for reporting security vulnerabilities in our products.

These regulations ensure that all smart and connectable products meet essential security standards, including:

• No default passwords that are easily guessable or reused across devices,
• A clear point of contact for reporting vulnerabilities,
• Transparency on security update support duration,
• Timely handling and disclosure of vulnerabilities.

If you believe you have identified a security vulnerability in one of our products or services, we ask you to report it directly to us so we can investigate and resolve it appropriately. Please use the following process:

• Contact us at [email protected]
• Include:
• a detailed description of the suspected vulnerability,
• The affected product(s), version(s),
• Steps to reproduce the issue, if known,
• Any supporting materials such as screenshots or logs.

We ask that all individuals who report vulnerabilities follow these guidelines:

• Do not publicly or to third parties disclose the vulnerability before we have had an opportunity to verify and resolve it.
• Do not exploit, modify, or destroy any data that is not your own.
• Respect privacy and comply with data protection laws.

We are committed to:

• Acknowledging your report within 7 working days;
• Providing regular updates on our assessment and remediation timeline;
• Informing on the outcome of the assessment;
• If applicable, informing when the issue is resolved.